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Retail Banking


In this section you'll find our jobs in retail banking.

Many large banking institutions carry out transactions with either other banks or large corporations. On their retail side, however, they deal directly with consumers, ordinary people looking for banking services.

This usually requires a high street presence, but retail banking is increasingly taking place online and jobs in retail banking can now extend beyond the bricks and mortar buildings. Current accounts, savings accounts, debit/credit cards, mortgages, online banking and personal loans are all included in retail banking services, as are general insurance services like household and car insurance.

Retail banking also includes wealth management services, but aims more towards helping less affluent people make the most of their income rather than investing for high net worth individuals. Financial planning services offer savings and investment advice, usually to help people secure a comfortable retirement.

It's the junior bankers working in actual branches that can expect to deal directly with customer queries and handle complaints in person. They help customers at the counter within the branch and attempt to recommend suitable products and services. They are also responsible for selling these products and dealing with necessary administrative functions such as opening or closing accounts, changing customer details or setting up standing orders.

Some of these support functions can also take place over the telephone, so retail banks hire large numbers of people to staff their customer service call centres as well.

Graduates are at present one of the main targets of retail banking recruitment. If they are placed to work in the branches, they can be fast-tracked to managerial positions. After a two-year training programme learning about the financial products, leadership and customer service, candidates are then either put forward to manage a branch or lead a sales function.

There are also a range of other careers in retail banking aside from these traditional roles.

Banks recruit product managers and product developers to develop and create the services they offer customers, whether that includes credit cards, online or mobile banking, or insurance services. Alongside these roles are marketing jobs, which identify demand for particular products or services and devise and implement promotional campaigns to take advantage of current needs. The main term for these roles is 'customer propositions'.

There are also jobs in operations management, including roles for business analysts, change managers or project managers. These roles are responsible for working on operational efficiencies (this includes downsizing strategies), running the bank's systems and processes, diversifying its product offerings, and finally transforming and optimising the way the business operates across finance, risk and technology functions.

Risk is another key function of retail banking. This includes risk at a group level - with jobs such as credit, operational and market risk managers - along with people who are responsible for advising whether to issue personal loans and mortgages. Fraud prevention jobs are also essential for retail banks' risk divisions, whether these require protecting customers' personal details, anti-money laundering (AML) roles or even jobs in preventing bribery and corruption.

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Showing 1-30 of 202 jobs
Retail Distribution Manager - nabRetail WA National Australia Bank Remuneration package + car Australia-Perth 24 May 12

An opportunity to play a key role in the success of nabRetail Western Australia

Financial Control Manager Investigo Banking and Financial Services £65,000 -£80,000 + Excellent Bonus UK-London 24 May 12

As a key member of the Financial Control team, this individual will be responsible for overseeing all accoun...

Associate Director, Group Retail Credit Risk, Strategy and Models / Associate Director, Wholesale Credit Risk Measurement Taylor Harrison Ltd Competitive plus benefits UK-London 24 May 12

Our client, a leading international bank, seeks a number of senior risk professionals for group risk modelling...

Product Manager (Corporate Card)-- VP (Based in London) J.P.Morgan Competitve UK-London 24 May 12

Please see the job description

Senior Manager - Business Banking Reed Banking Competitive Tax Free Salary UAE-Dubai 24 May 12

Our client, a leading regional bank, is looking to bring on high calibre individuals to collaborate with the b...

Senior Credit Risk Quant – Wholesale / Retail Credit Risk - - Leading Investment Bank - New York, NY & Boston, MA GQR Global Markets Up to 135,000 – 170,000 USD (DOE) + very... USA-NY-New York City 24 May 12

This leading Investment Bank is expanding heavily and expanding its Wholesale and Retail Credit Risk team by a...

Unit Operational Risk Manager Standard Chartered Bank NA China-Shanghai 24 May 12

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Investment Advisor Standard Chartered Bank NA China-Shanghai 24 May 12

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VP, Remote Banking Standard Chartered Bank NA China-Shanghai 24 May 12

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Senior Manager, Process Development Unit Standard Chartered Bank NA China-Shanghai 24 May 12

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Associate/Manager, Financial Risk Management, Risk Consulting KPMG in Russia Competitive Russia-Moscow 24 May 12

Risk & Compliance at KPMG in Moscow is a dynamically growing practice that provides advisory services to compa...

Credit risk controller for Top International Retail bank \\ Austria Carlton RK excellent Austria 24 May 12

My client is a Top International Retail bank based in Austria who is currently searching for an experienced cr...

INTERMEDIARY SALES - SENIOR MANAGER / MANAGER Recruitment Intelligence Consultants Limited Competitive package Hong Kong SAR 24 May 12

A leading asset management firm is looking for a high caliber candidate to join as Intermediary Sales - Senior...

Vice President, E-banking Ambition Hong Kong attractive Hong Kong SAR 24 May 12

Vice President, E-banking

Head of Marketing and Segments Citi AUD Australia-Sydney 24 May 12

Senior level role managing 10 staff, you will be responsible for driving the business strategy and portfolio g...

Group Operational Risk and Compliance Mgr - Leading bank $120k+super Randstad $120K+s +b Australia-Sydney 24 May 12

Great opportunity within a Leading Bank to take an enterprise risk role with a APS115 and Basel II focus

Compliance Manager The Emerald Group Salary dependant upon experience Japan-Tokyo 24 May 12

Our client is a leading financial services organisation (Bank) with offices globally. The current requirement ...

CIFM Asset Management HK - Sales Manager JPMorgan Chase not disclosed Hong Kong SAR 23 May 12

See job description below

SAS Analyst Huxley Associates £350 - £450 per day + Negotiable UK-South West 23 May 12

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Chef de projet ALM H/F BNP Paribas Personal Finance Salaire à définir France-Paris 23 May 12

Poste : Avec 29 000 collaborateurs présents dans plus de 30 pays sur 4 continents et près de 120 milliards d'e...

Assistant MOA Paie (H/F)-Paris Crédit du Nord Salaire à définir France-Paris 23 May 12

La DRH du Groupe Crédit du Nord recherche un assistant Maitrise d'ouvrage, basé(e) à Paris. Il sera en charge ...

Regional Manager - Retail Banking Nelson Scott Ltd Base up to £70K with 6 figure OTE UK-London 23 May 12

International bank requires a number of experienced Regional Managers to help develop and oversee their retail...

Operational Risk Manager - Banking Book / Retail Bank Millar Associates Package to £100K total UK-South East 23 May 12

This new specialist savings/lending mortgage bank, has no legacy from the financial crisis, is free of toxic ...

Team Leader Commercial Banking (CASA and non-borrowing products) Monroe Consulting Group (Licence No. 11C5323) 5000-8000 Singapore 23 May 12

Due to their continuous growth, our client is seeking an experienced team manager to manage the team of relati...

Senior Relationship Managers Emerging Corporate (CASA + treasury and investments) Monroe Consulting Group (Licence No. 11C5323) Basic plus bonus Singapore 23 May 12

A leading foreign bank, with consistent growth track record in Singapore, is looking for experienced business...

Relationship Managers Onshore Priority - Foreign Banks Monroe Consulting Group (Licence No. 11C5323) $5000-8000 basic per month plus quarterl... Singapore 23 May 12

A leading foreign bank - widest and most sophisticated range of products to offer - manage the existing portfo...

Gestionnaire monétique H/F Hays France €28000.00 - €32000.00 an France-Paris 23 May 12

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Business Analyst- Basel III Hamlyn Williams £400- 500 per day- 3-6 Month Contract UK-London 23 May 12

This is an exciting contract opportunity to work for a global banking organisation as a Business Analyst on th...

Mortgage Lenders - East/South East Melbourne Marshall Mcadam Salary + Commission Australia-Melbourne 23 May 12

This is the time to join this leading Bank, in this current market this Bank is standing apart from the compet...

Head of Total Quality McGregor Boyall Middle East Competitve package Qatar-Doha 23 May 12

A leading bank in Qatar is looking for a Head of Total Quality to join their Group Strategy team, based in Doh...

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